Return & Refund Policy – Znvora

At Znvora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 3 days of receiving your order. To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items
• Gift cards
• Personalized or customized products
• Items marked as non-returnable

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, your refund will be processed within 3-5 business days and credited to your original payment method.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund at no additional cost.

Exchange Policy

We offer exchanges for defective, damaged, or incorrect items. To request an exchange, contact our customer support team within 2 days of receiving your order.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.